Due to their custom nature, bespoke garments are nonreturnable, nonexchangeable, and nonrefundable. We are proud of our ability to help you select the right size and options for your custom clothing. But the bottom line is we want you to be smitten with your purchase, so please contact us if you are unhappy in any way.
Ready to Wear garments may be returned unworn for a full refund less shipping and 15% restocking fee within 10 days of delivery. Customer agrees to contact Ivey Abitz to request a return authorization and a shipping label. Unauthorized returns will not be accepted or refunded. Purchase amount will be refunded upon satisfactory inspection of returned garment. If garment is returned damaged or worn, the return will be canceled and the garment returned to the customer without refund.
We do not offer wholesale pricing for retailers. This is so that we can give our utmost attention to those who wear our designs. Each garment is individually made for the wearer who orders it. It is this personal connection that fulfills our creative vision.
Measuring instructions are provided at this page: How to Measure.
Sizing and measurement information is listed for each Ivey Abitz design in a measurement chart just below the description.
Please note that our sizing is based on garment measurements, not body measurements. Any numbers listed are taken across the front of the garment as it lays flat and taut on a flat surface. For example, a chest measurement for a frock might be 22 inches. That means the frock is 22 inches across while it is laying flat. You may need to measure some of your other clothes in this manner in order to get a sense for how our garments will fit you.
Most Ivey Abitz garments are machine washable. In fact, we wash most garments before shipping in order to get the look our designer, Cynthia, intends. Occasionally we will offer a fabric that is dry clean only, but it will be clearly noted on the garment.
We provide care instructions for each fabric in its description at IveyAbitz.com. Just navigate to the fabric chart. Click on a fabric and it will bring up a larger image with a text description below.
No. Ivey Abitz fabric is special and chosen specifically for our collection.
Yes, we create one-of-a-kind wedding dresses from the collection on our website at IveyAbitz.com. We also create garments for bridesmaids and mothers of the bride. Our designs lend themselves to everyday wear and special occasions, simply by choosing special fabrics and pairing garments appropriately.
Are you planning on wearing traditional white, or are you venturing into other hues? We have many in-house fabrics that are not featured on our website, so having an idea of hues and fabrics initially would be most helpful.
Are there garment designs you gravitated to initially within our collection? That would be helpful to know as well.
Inquire with us and we will be happy to work with you personally to create the dress of your dreams…or better.
If you have more than one garment in mind and are looking at an entire ensemble or group of ensembles, we will begin by creating a couple of garments for you. We’ll send them along to confirm the fit. Then, we create the rest of the order for you. This puts our first-time clients completely at ease, knowing that we work with you to ensure the proper fit. We want you to be smitten with everything.