Terms, Production, Returns, Satisfaction Policies

Purchase Terms

Please pay in full with your Ivey Abitz order. Orders enter production when payment clears. New York residents will be charged state sales tax. Customers outside of New York are responsible for any taxes, customs, or duties due in their locale.

Production Time

Bespoke garments begin as ideas and blossom into the reality of your wardrobe. Such an endeavour toward Beauty requires talent, skill, and time. Garments are usually delivered 4 to 6 weeks after payment for your order, but can take longer depending on our production schedule. Please feel free to inquire about your order at any time.

Orders are processed on a first come first served basis.

While we are working on your order, its status will be listed in your account as “Processing.” If you have an account with us, you can view your orders, check status, and download invoices at your account page.

Return Policy

We take pride in the handmade bespoke nature of Ivey Abitz art. Due to the custom nature of bespoke clothing, all custom orders are non-returnable, non-exchangeable, non-refundable and are provided without warranty or promise of fitness for a particular purpose. Sample sale items are non-refundable, non-refundable, non-exchangeable.

Customer Satisfaction Policy

We want you to be smitten with your purchase. To that end, we will serve your needs to the extent that we are able, including assistance before ordering and advice after delivery. Once delivered, customer bears responsibility for garments including alteration, repair, laundering, whether or not advice was given or followed.